Thank you for your patience while we’ve transitioned to our new provider. We’re now almost up and running again, although some of our online services, including viewing your insurance, may not be fully available just yet. Please be assured we are working to restore all services very soon.
For now, as you can see, we’ve upgraded our website with more information and easier navigation and our Member Online is now live, providing greater usability making it easier to manage your super.
If you are an Employee, Partner or Personal Member
The first time you use the new Member Online you will need to register for online access. By using your member number, you will be prompted to set up an authentication option. If you choose to authenticate using your mobile number, it will need to match the one we have on our records.
If you are a Pension Member
The first time you use the new Member Online you will need to register for online access. To do this, you will need to use your new member number which will be sent to you shortly. You will be prompted to set up the authentication option. If you choose to authenticate using your mobile number, it will need to match the one we have on our records.
If you have a Transition to Retirement Account
The first time you use the new Member Online you will need to:
- Register for online access. By using your Super account member number, simply enter your member and you will be prompted to set up the authentication option. If you choose to authenticate using your mobile number, it will need to match the one we have on our records.
- Link your Super and Pension accounts into a single view. Once you have registered for an online account, please call us on 1800 000 086 to link your Super and Pension accounts. This will enable you to toggle easily between accounts.
If you have more than one Pension Account
The first time you use the new Member Online you will need to:
- Register for online access. By using your new member number and following the prompts. Simply enter your new member number and you will be prompted to set up an authentication option. If you choose to authenticate using your mobile number, it will need to match the one we have on our records.
- Link your pension accounts into a single view. Once you have registered for an online account, please call us on 1800 000 086 to link all your pension accounts. This will enable you to toggle easily between accounts.
If you need help registering for online access, call us on 1800 000 086 from 8am to 6pm (AEST) Monday to Friday.
See our
Frequently Asked QuestionsOpens in new window
for more information