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Support

We’re here to help you with all of your superannuation and insurance needs. Contact us today!

If you need assistance with your ANZ Staff Super account or have any questions about your retirement planning, we're here to help.
You can reach us through the following ways:

Phone support

Our Member Services team is available to assist you with any inquiries.

  • Phone (within Australia): 1800 000 086
  • Phone (from overseas): +612 8571 6789
  • Hours: Monday to Friday, 8am– 6pm AEST/AEDT (business days)

Email support

Send us an email with your query, and our team will respond within 2 business days.

Mailing address

If you prefer to reach us via mail, please send your correspondence to:

ANZ Staff Super
GPO Box 2139
Melbourne VIC 3000
Australia

Over the phone advice

For general and more personalised advice, schedule a phone consultation with one of our financial advisors.

  • Book a phone consultation: Call 1800 000 086

Feedback

We welcome your feedback about our products and/or services.

We’re here to help you make the most of your superannuation and guide you through every step of your retirement planning journey.

How to register for Member Online

If you are an Employee, Partner or Personal member

The first time you use the new Member Online you will need to register for online access. By using yoru member number, you will be prompted to set up an authentication option. If you choose to authenticate using your mobile number, it will need to match the one we have on our records.

If you are a Pension member

The first time you use the new Member Online you will need to register for online access.  To do this, you will need to use your new member number which would have been sent to you when we first went live with the new Member Online. You will be prompted to set up the authentication option If you choose to authenticate using yoru mobile number, it will need to match the one we have on our records.

If you have a Transition to Retirement Account

The first time you use the new Member Online you will need to:

  1. Register for online access. By using your Super account member number, simply enter your member number and you will be prompted to set up the authentication option. If you choose to authenticate using your moible number, it will need to match the one we have on our records. 
  2. Link your Super and Pension accounts into a single view. Once you have registered for an online account, call us on 1800 000 086 to link your Super and Pension accounts. This will enable you to toggle easily between accounts.

If you have more than one Pension Account

The first time you use the new Member Online you will need to:

  1. Register for online access. By using your new member number and following the prompts, simply enter your new member number and you will be prompted to set up an authentication option. If you choose to authenticate using your mobile number, it will need to match the one we have on our records. 
  2. Link your pension accounts into a single view. Once you have registered for an online account, call us on 1800 000 086 to link all your pension accounts. This will enable you to toggle easily between accounts. 

If you need help registering for online access, call us on 1800 000 086 from 8am to 6pm (AEST/AEDT) Monday to Friday.

Member Online

Log in to your secure member account to manage your superannuation and update your details.

Mobile app

Use these links to QR codes for IOS and Android so you can download our mobile app.

Disclaimer

ANZ Staff Superannuation (Australia) Pty Limited ABN 92 006 680 664 AFSL 238268 RSEL L0000543 (“Trustee”) is the trustee of the ANZ Australian Staff Superannuation Scheme, ABN 83 810 127 567 RSE R1000863 (“the Scheme” or “ANZ Staff Super”) and product issuer of ANZ Staff Super products for current and former ANZ staff and their partners.

The information provided on this website is general in nature and does not take into account your personal financial objectives, situation or needs. You should consider your objectives, financial situation or needs, and the Product Disclosure Statement (PDS) and Target Market Determination (TMD) for the ANZ Staff Super products before making any decision about ANZ Staff Super.

Any past performance information is given for illustrative purposes only and should not be relied upon as an indication of future performance.

This website is provided by the administrator, Australian Administration Services Pty Ltd (ABN 62 003 429 114). The Trustee pays a fee for the provision of this service, however this fee is not conditional on you using this service or acting on the information or advice provided through this service. This website was prepared in good faith and we accept no liability for any errors or omissions.